Cluster Services Operation Leader

Your Mission:

The Services Operations leader is responsible for ensuring that the services are delivered comprehensively on time, to budget and to the required quality standard (within agreed specifications).

The Services Operations Leader ensures the projects are effectively resourced and manages relationships with a wide range of stakeholders internally and externally. The Services Operations Leader is also responsible for allocating and utilizing resources in a safe and efficient manner and maintaining a co-operative, motivated and successful team.

Among the goals for the Services Operations Leader are: greater productivity by the field service operations, controlled operating costs, margin level respect, with a defined set of KPIs: greater percentage of invoiced total hours available, higher first time fix rates (FTFR), higher first time start up rates, optimized overtime, greater customer satisfaction and improved employee safety and satisfaction. T...