Location
Auckland
Job Type
full-time
Posted
July 19, 2026
Job Description
Job Description
We are seeking a proactive and detail-oriented Cluster Reservations Manager to join our Auckland CBD Hub. This role is pivotal in managing our reservations operations and ensuring a seamless guest experience. The ideal candidate will be highly organised, people-focused, and eager to contribute to a dynamic and productive workplace culture.
This role will be responsible for the Sofitel Auckland Viaduct Harbour, SO/Auckland, TRIBE Auckland Fort Street and JO&JOE Auckland reservations functions. A strong and adaptable leader will thrive in this role as they curate tailored guest experiences whilst seamlessly incorporating our different brand storytelling.
Key duties include:
- Maintain PMS/GDS systems and any other online RES systems
- Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
- Supervision, sup...