Cloud Support Engineer

First Point Group · Singapore, Singapore

Location
Singapore
Job Type
Full-time
Posted
June 03, 2026

Job Description

About the Client

Our client is a fast-growing cloud-native software company specializing in Kubernetes, container platforms, and DevOps solutions.

They work with leading enterprise clients across APAC, including major financial institutions, delivering scalable and enterprise-grade cloud infrastructure.


Key Responsibilities

  • Provide technical support, guidance and training during product trials and implementation
  • Act as a bridge between customers and internal engineering teams to resolve issues
  • Support pre-sales and post-sales activities, working closely with sales on solution design
  • Prepare technical documents (proposals, implementation plans, reports)
  • Gather customer requirements and provide feedback to product and R&D
  • Participate in technical workshops, demos, and partner collaboration
  • Handle ticketing and ensure timely issue r...

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