Cloud Software Support Consultant – Agile, Root-Cause Focus

A leading software company in Kuala Lumpur is seeking a Technical Support Consultant to assist customers with technical issues related to their cloud solutions. The ideal candidate should have a BS in IT or a related field, and at least 3 years of experience in technical support. Key responsibilities include managing support tickets, collaborating with technical teams, and documenting solutions to enhance customer satisfaction. Fluency in English and another language is preferred. A strong analytical and problem-solving mindset is essential.
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