Job Description
Greetings From LanceSoft
Location: Manila
Hybrid Setup
Extendable Contractual Role
Role: Cloud Infrastructure
Job Description:
As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with vendors, assisting service management teams with issue analysis and resolution, and creating Requests for Change to enhance system performance. You will also update knowledge base articles to facilitate effective troubleshooting, contributing to a seamless operational environment.
Roles & Responsibilities:
- Expected to be an SME.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and ac...