Cloud CCaaS Solutions Architect - AI & Omnichannel

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Solutions Architect to lead the design and evolution of its global cloud contact center ecosystem. This collaborative role involves working with business leaders and engineers to implement scalable solutions that enhance customer experience.

The ideal candidate will have proven experience in contact center architecture, hands-on with cloud platforms, and a solid understanding of various communication technologies. The position is based in Pollensa, Islas Baleares, Spain.