Clio Digital Customer Success Program Lead

Elevate customer experience at Clio as a Digital Customer Success Program Manager. Focus on retention and adoption strategies in a dynamic hybrid environment.

In this role, you will be crucial in implementing and evolving Clio's digital customer success programs. Your collaboration with leadership and cross-functional teams will shape initiatives aimed at lowering churn and increasing product adoption. Manage day-to-day operations, maintain documentation, and analyze program metrics to inform strategic decisions.

Key Responsibilities:
• Execute strategies for digital customer success at scale
• Create and update playbooks for program governance
• Keep the success organization informed with internal updates
• Track performance indicators and synthesize feedback for improvements
• Coordinate with Marketing to create engaging content

Requirements:
• 2–4 years of experience in relevant fields such as program managem...