Location
dubai
Job Type
Full-time
Posted
July 13, 2026
Job Description
Responsibilities
- To provide a point of contact for affiliates within the EAP referral network
- Supporting clients that are accessing the EAP service
- To provide guidance and support to affiliates and employees in a professional and respectful manner and to standards agreed with the Clinical Lead
- To accurately capture all information on the database pertinent to the clinical management of the case
- When required, to case manage clinical cases to ensure that structured counselling is provided by the EAP affiliate network
- Working with different modes of service access, such as telephone counselling and text-based counselling (training will be provided on the latter and prior experience of text-based counselling is not a pre-requisite)
- To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical Lead
- To adhere to the operational standards as set out by Clinical Lead ...