Clinic Customer Care Specialist

The Clinic Customer Care Specialist (CCS) serves as the primary point of contact for patients and customers through multiple communication channels, including phone, email, messaging, social media, and other platforms.

The role focuses on providing excellent customer service, addressing patient concerns, managing appointments, documenting interactions, and promoting the clinic's products and services.

Key Responsibilities: Respond promptly and professionally to patient inquiries and concerns across various channels.

Provide empathetic, high-quality customer support and escalate complex issues when necessary.

Schedule, confirm, and manage patient appointments while maintaining accurate records.

Handle online consultation requests, payment assistance, and appointment confirmations.

Conduct outbound calls and SMS for follow-ups, reminders, promotions, and marketing campaigns.

Ensure accurate documentation, data encod...