Job Description
Clientelling and Service Trainer
Job Introduction
You will deliver inspiring and impactful clienteling and service development programmes to support the business in achieving its expectations and ambitions to meet customer needs.
Your main focus will be to coach clienteling team members and Department managers to help improve individual skills, whist enhancing the customer journey .
You’ll work collaboratively to help refresh programme content to meet expectations.
You’ll work closely with Retail and other stakeholders to support clienteling team members to develop their skills through highlighting strengths and areas for development.
You’ll collaborate across the team and the business to deliver blended solutions that are aligned to our company values and underpinned by our service expectations.
Role requirements:
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