Client Transactions Service Associate

Become a vital part of Dominion Securities as a Service Associate in Client Transactions Services in Mississauga, Canada. Leverage your relationship management skills to enhance operations and client experience.
In this full-time role, you will serve as a key point of contact for the Front Office team, handling service quality, problem resolution, and operational inquiries. Your expertise will be critical in supporting the service experience and understanding the end-to-end impact on sales and client relations within the investment sector.
Key Responsibilities:
• Act as Subject Matter Expert for service escalation
• Research operational inquiries and resolve client concerns
• Monitor Service Level Agreement performance and delivery
• Identify service quality performance gaps and recommend solutions
• Develop relationships with Service Partners across Canadian Operations
Requirements:
• 4-year degree OR High school diploma with 3+ years experience
• 1+ year...