Client support team leader

Capital International Limited is looking for a hardworking professional to join the team and provide high quality services to our clients and internal investment operational teams.

Manage the client support queue and cases to ensure excellent turnaround times and high-quality client service. Maintain robust controls within the role, striving to eliminate errors while fostering strong relationships with Compliance and Internal Audit to meet all legislative and regulatory requirements. Act as the primary point of contact for assigned clients. Support the compilation of quality control checks and management information (MI), including reporting and trend analysis to identify risks and improvement opportunities. Train and support new team members across procedures and systems. Drive a culture of continuous improvement. Develop and maintain service procedures, policies, and standards. Ensure full adherence to the Company’s AML procedures and PFCM requirements within the team at all...