Client Support, Return Mail Processor (Tier II)

Description We are looking for a detail-oriented individual to support return mail processing for a Contract position based in West Henrietta, New York. In this role, you will manage incoming returned mail, update records accurately, and help ensure clients receive corrected outbound packages in a timely manner. The position requires strong organization, independent judgment, and a customer-focused approach when confirming address information and completing administrative support work.

Responsibilities:
• Receive and record returned mail each day, ensuring all items are accurately entered into the appropriate tracking systems.
• Prepare replacement mailings and coordinate outgoing packages so corrected materials are sent promptly.
• Contact clients when needed to verify business address details and confirm the most accurate delivery information.
• Follow established service standards and internal procedures to address mail-related issues while maintaining positive ...