Client Support Representative

About the Role

The Client Support Representative will be a dedicated resource for one of our customers and will serve as a first point of contact, providing accurate, and customer-focused assistance. This role involves handling initial inquiries, understanding client needs within a complex technical environment, and providing guidance to the customer and its partners through various steps of the onboarding & support processes.

The ideal candidate should demonstrate eagerness to learn the product in depth, comfortable communicating technical concepts clearly, and committed to delivering a consistent, high-quality support experience.

Key Responsibilities

• Knowledge and support of Microsoft Dynamics 365 (D365) modules and services
• Respond to client queries and problems, provide technical support and guide them to issue resolution.
• Take ownership and prioritize tickets and elevate issues as needed to ensure timely ticket re...