Client Success Manager à 100% (H/F)

Client Success Manager à 100% (H/F)

GLOBAZ SA – Le Noirmont (JU)

Job Details

• Work Location : 2340 Le Noirmont (JU)
• Workload : 100%
• Employment Start : Immediately
• Employment Duration : Permanent

Responsibilities

• Understand the client’s strategic priorities, regulatory constraints, organizational challenges, and strategic expectations.
• Build a comprehensive vision of the client and its trajectory.
• Translate client expectations into concrete improvements: identify gaps between expected and actual experience, and deliver recommendations, action plans, and measurable improvement actions.
• Decrease friction, improve perceived quality, and simplify interactions.
• Influence the organization by challenging priorities, raising sensitive topics, and defending client interests.
• Facilitate needed decisions and arbitrations....