Client Services Team Leader

ISS · Stafford, England, United Kingdom

Location

Stafford

Job Type

Full-time

Posted

July 04, 2026

Job Description

Job Description
We are looking for an individual who can set clear direction, ensure service levels and KPIs are consistently met, and work collaboratively to deliver the overall service.
 You will contribute positively towards achieving service levels, performance targets, and deadlines across shifts and contracts.
Key Responsibilities
Achieve contractual and business KPIs and targets
Follow procedures to identify the best course of action for both the customer and the company
Provide induction and technical training for team members, liaising with the Service Delivery Manager on additional training needs
Monitor, review, and manage staff performance
Escalate potential disciplinary issues to the Service Delivery Manager as required
Manage client relationships, attend progress meetings, and deputise for the Service Delivery Manager when needed
Ensure effective team rostering to me...
        

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