Client Services Supervisor (Account Management/Onboarding Support)

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

What will be your main responsibilities?

Key account management

• Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner.
• Act as an escalation point and a major advocate of the client.
• Ensure an accurate assessment of client satisfaction at all times using various resources—regular daily contacts, weekly, monthly, quarterly business reviews, and bi-annual pulse surveys.
• Identify, develop, implement, and make recommendations on strategic value-adds (innovation).
• Drive inside sales initiatives.

Onboarding operational support

• Conduct onboarding for new hires and nurture long-term client and staff relationships.
• Establish a clear understanding of the client’s tactica...