Client Services Specialist, German Speaker (Barcelona)

Job Requisition ID # 26WD98388

Position Overview

As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast‑paced, team‑oriented environment.

Key Responsibilities

• Provide multi‑channel support (phone, chat, email) to customers and partners
• Troubleshoot product access, licensing, account, and order‑related issues, ensuring timely resolution
• Ensure access to purchased software using internal systems and remote tools
• Deliver a high‑quality, solution‑focused customer experience
• Educate customers and partners through training sessions, onboarding, webinars, and self‑service guidance
• Act as a subject matter expert on Autodesk policies, proc...