Job Description
Job description
Business type
Types of Jobs - Asset Management
Job title
Client Services Specialist Front Office & Risk M/F
Contract type
Permanent Contract
Expected start date
31/08/2026
Management position
No
Job summary
What you will be responsible for
Operational Support - Act as the first point of contact for Alto Invest client queries, providing L1 support to clients and L2 support to Alto Trustee clients.
Triage, manage and resolve tickets in line with agreed SLAs, keeping clients informed on progress, workarounds and timelines.
Carry out initial issue diagnosis, including business impact assessment, log review, pre-production testing and identification of possible workarounds or configuration changes.Prioritise and coordinate tickets in line with CSM guidanc...
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