Client Services Officer (Santiago)

Who we are

At Pepperstone, we understand what it means to trade the global markets. Founded in 2010, we are a transformative integral fintech: digital, agile, connected, and united by our vision to create a better way to trade. Our culture is vibrant, diverse, global, and results‑driven. We have over 550 team members across 11 locations and 9 time zones.

About the role

As a Client Services Officer , you will deliver exceptional client experiences through pre

Key responsibilities

• Monitor and manage the main client services inbox and other communication channels, ensuring timely and accurate responses.
• Document and categorize client issues and requests to generate actionable insights for service and process improvements.
• Maintain and regularly update the Website Support Page and Knowledge Base with accurate client information.
• Continuously enhance client communication methods and channels.
• Impr...