Client Services Manager - Visa Direct, cross-border payments

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

Job Description

The Service Management team is a crucial component of the Visa Direct Network and Operations' support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an VDNO customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of Platinum clients to manage directly as their Service Manager. You will take a holistic look at servi...