Job Description
Overview
An experienced Client Services Director who can own the performance of our client portfolio, develop the people who run it, and bring genuine commercial rigour to how we manage and grow client relationships. The honest version of this brief: there are disciplines across client leadership, forecasting, account planning, commercial governance and portfolio performance that currently sit across a number of people. You'll consolidate them, own them, and make them work consistently. In doing so, you'll create capacity for the leadership team to focus on growth and strategy, and give the client services team a clearer operating framework than they currently have. This is not a role for someone who wants to manage relationships and leave the numbers to someone else. Commercial accountability is as central to this brief as client leadership.
The person we're looking for You've spent your career in agency life and you're good at it. You understand how c...