Client Services Agent in Euroclear Nederland

Job family : Client Services, ESES Euroclear NederlandProvides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.General Description :

Receives and processes highly complex customer orders, inquiries, and/or complaints covering items or products ordered. 

Proactively maintains an ongoing relationship with key customers and sales staff; *developing market/ client intimacy.

May handle multiple product markets. 

Typically requires experience with, and demonstration of high level product and process knowledge.

Role :

Records and processes highly complex orders and/or inquiries received by mail, telephone, and/or through personal customer contact.

Provides pricing, availability, and schedule information within established guidelines.

Suggests additional and/or alternative products or services to meet customer needs.

Checks and ...