Client Service Specialist at GroupQuest

Join the dedicated GroupQuest team as a Client Service Specialist. Your role involves managing group benefits, enhancing client-broker communication, and problem-solving complex issues.
As a Client Service Specialist, you will play an essential role in group benefits administration while ensuring excellent service for brokers and clients. This position demands strong analytical skills and attention to detail as you prepare reports and resolve escalated claims efficiently.
Key Responsibilities:
• Build strong relationships with brokers for effective service
• Execute plan changes by pricing and preparing documentation
• Generate detailed experience reports
• Handle complicated claims and billing matters
• Track all MGA appointment letters submission
Requirements:
• Completion of post-secondary education essential
• 1+ years of administrative experience in Group Benefits preferred
• Excellent English communication skills required
• Strong focus on accu...