Client Service Specialist – AdminAdvantage (Montreal)

Join a team that is transforming benefits administration at Manulife Group Benefits Operations. As a Client Service Specialist (Service Owner), you will drive results and build trusted relationships with clients who rely on us to manage their group benefits.

Position Responsibilities

• Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
• Act as primary point of contact for service‑related matters, building strong relationships with internal stakeholders and assigned clients.
• Monitor client‑specific milestones and lead initiatives to improve efficiency, quality, and client satisfaction.
• Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
• Lead incident management and resolution efforts, serving as point of contact for escalated requests ...