Job Description
Collections Specialist – Late-Stage Recoveries
Salary: $95,000 (OTE) + super
Randstad is proud to partner with a leading Australian online small business lender to find an ambitious and enthusiastic Collections Specialist. This is a key role within a high-performing Operations Team dedicated to changing the way business owners access finance.
The Role
In this position, you will be primarily responsible for providing outstanding customer service while managing a commercial arrears portfolio with a strong customer-centric focus.
Your primary responsibilities will include:
Managing a high volume of inbound and outbound calls to maintain high answer rates.
Taking full accountability for a late-stage recoveries portfolio.
Utilizing skip tracing techniques to obtain new intelligence and drive successful contact.
Building rapport with customers to identify reasons for arrears and negot...