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Client Service Officer – Arabic Speaking

11082 Citibank, N.A. Kenya · Nairobi, Nairobi, Kenya

Location
Nairobi
Job Type
Full time
Posted
July 03, 2026

Job Description

The Client Service Officer’s principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales maintenance, which constitutes service quality that ensures continued patronage from the client.

Client Service Officers are required to:

  • Have direct day to day interaction with customers
  • Work with internal partners to obtain answers/solutions to client inquiries
  • Acts as the advocate and impetus for process improvements within Citi.
  • Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider
  • Participate in customer feedback, root cause analysis of issues and identification of process imp...

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