Client service manager / Spanish - Madrid based

Key Responsibilities
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• Activity Management:
  
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  • Consolidate and validate Key Performance Indicators (KPIs) for site activities.
    
  • Contribute expertise to various projects and identify key personnel to involve.
    
  • Develop and implement action plans to improve KPIs.
    
  
  
• Team Management:
  
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  • Develop team leaders and employees.
    
  • Assess and approve recruitment needs within your scope, aligning with the company's caring values.
    
  • Define and challenge collective and individual annual objectives for the team.
    
  
  
• Collaboration:
  
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  • Serve as the liaison to the Regional Manager, providing visibility into team activities.