Client Service Manager, Global Payments Solutions

Functional Description

Global Payments Solutions (GPS) provides payments, collections and liquidity products to Commercial Banking and Global Banking corporate and institutional clients. The team supports clients across domestic and cross-border payment flows, channels and cash management-related service needs.

Role Purpose

• Provide high-quality, professional ongoing client service to corporate and institutional clients.
• Act as the primary point of contact for a broad portfolio, owning the day-to-day service experience and operational query resolution end-to-end.
• Strengthen proactive service engagement by establishing consistent outreach routines and service check-ins to anticipate client needs, improve satisfaction, prevent issues before they arise, and reduce repeat issues across a broad client portfolio.
• Manage operational risks thro...