Client Service Lead - Weekend Night Shift

Crane Worldwide Logistics · McCook, Illinois, United States

Location

McCook

Job Type

Full Time

Posted

July 02, 2026

Job Description

Essential Job Functions

 Responds to orders, general client inquiries, invoice questions and client complaints.

Records consistent problem areas

Resolves issues with orders, delivery dates or service.

Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Handles client responses that may require deviation from standard procedures

Provides leadership, coaching and training to a team of client service specialists

Other duties as assigned
Other Skills & Abilities
Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task
Physical Require...

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