Client Service Lead - TV Audience Measurement

Client Service Lead - TV Audience Measurement

The Head of Client Service is responsible for leading the client-facing operations for South Africa’s official TV audience measurement currency. This role ensures exceptional service delivery, stakeholder engagement, and market trust by managing relationships with broadcasters, agencies, advertisers, and industry bodies such as the BRC. The position oversees client onboarding, support, training, issue resolution, and governance communication, ensuring compliance with BRC and GfK standards and alignment with international best practices.

Key Responsibilities

1. Client Relationship Management: Act as the primary point of contact for all currency clients; build strong relationships; represent the organization in industry forums.
2. Service Delivery & Support: Oversee client onboarding and training; manage incident resolution; develop SLAs and monitor performance.
3. Communication & Governance:...