Client Retention Specialist

Responsibilities

• Educate clients about the financial hardship debt program and its benefits
• Empathize with and deescalate upset clients regarding their financial situations
• Use CRM systems to maintain accurate records of client interactions and progress
• Analyze client financial situations to determine appropriate debt‑free options
• Develop customized solutions to retain at‑risk customers in the program
• Meet or exceed retention targets to earn commissions
• Provide best‑in‑class customer service via phone and other communication tools

Requirements

• Experience in Retention, Sales, or Collections
• High school diploma or equivalent
• Ability to handle high call volumes in a fast‑paced environment
• Proficiency with CRM systems
• Strong negotiation and deescalation skills
• Excellent verbal and written communication skills
• Strong problem‑solving and ...