Location
London
Job Type
Full-time
Posted
June 08, 2026
Job Description
Customer Retention Manager: Alternative Assets / Private Clients / Unregulated Investments
Location: The Gherkin, London (Office‑Based)
Salary: Up to £50,000 Depending on Experience
Contract: Full-time, Permanent
About Hackstons
Hackstons is a London-based luxury asset firm specialising in fine wine, rare whisky and alternative investments. We support private clients in building long‑term wealth through premium asset ownership, backed by education, secure storage and a curated retail experience.
The Role
We are seeking an experienced and commercially focused Customer Retention Manager to take ownership of client engagement and long-term value across our growing client base. This role is central to how we retain clients, increase lifetime value, and influence client behaviour over time. You will be responsible for ensuring clients remain engaged, informed, and aligned with long-term holding strategies, while maximising repeat investment a...
Location: The Gherkin, London (Office‑Based)
Salary: Up to £50,000 Depending on Experience
Contract: Full-time, Permanent
About Hackstons
Hackstons is a London-based luxury asset firm specialising in fine wine, rare whisky and alternative investments. We support private clients in building long‑term wealth through premium asset ownership, backed by education, secure storage and a curated retail experience.
The Role
We are seeking an experienced and commercially focused Customer Retention Manager to take ownership of client engagement and long-term value across our growing client base. This role is central to how we retain clients, increase lifetime value, and influence client behaviour over time. You will be responsible for ensuring clients remain engaged, informed, and aligned with long-term holding strategies, while maximising repeat investment a...
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