Client Relationship Manager

Drop Courier is a growing logistics and delivery services provider focused on reliable, time-sensitive shipments in Dubai and across the region. The organization is dedicated to offering efficient, customer-centered courier solutions for individuals and businesses. Team members collaborate closely to improve service quality, streamline operations, and respond quickly to client needs. The company values professionalism, accountability, and clear communication in every customer interaction. Joining Drop Courier offers the opportunity to contribute directly to a service that supports commerce and everyday life in a dynamic market.

Role Description

• Bring back lapsed customers – Run WhatsApp and call‑based re‑engagement campaigns to win back inactive clients and grow monthly retention.
• Turn enquiries into bookings – Convert leads from phone, WhatsApp, and walk‑ins into confirmed cargo bookings, with zero lead left unattended beyond 24 hours.
• Lead...