Client Relationship Manager

Description

You will form part of RMM within the Mass Foundation which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

The role focuses on supporting the implementation of strategies, monitoring service delivery, analysing trends, assist with maintaining standards, and providing coaching to peers. Maintaining proactive relationships with key internal and external stakeholders on a regular basis and serves as an expert in handling complex escalations as well as provide support to man...