Client Relations Director At Manulife Winnipeg

Lead client relationship strategies with Manulife as the Client Relations Director in Ontario. Manage a CRM team focused on improving retention and client growth.

This senior role involves overseeing Client Relationship Managers who work with National and Corporate Accounts in Canada Retirement. Your strategic leadership will enhance client satisfaction and service excellence across the sector while aligning with company offerings.

Key Responsibilities

• Guide the CRM team to significantly boost client retention
• Spot opportunities for cross-selling retirement products
• Collaborate with teams on cutting‑edge business initiatives
• Uphold compliance with service standards and obligations
• Mentor CRM staff to foster professional growth

Requirements

• Over 10 years of experience in client relationship management
• Strong grasp of Canada Retirement products and trends
• Exceptional interp...