Client Relations Coordinator (Colombia) (Bogotá)

Client Relations Coordinator

Symphonic is a fully independent music distribution and marketing company based in Tampa, Florida, with a global team supporting independent artists and labels worldwide.

In a Nutshell

The Client Relations Coordinator for Symphonic is the liaison between Symphonic customers, partners, and other departments within the organization.

Compensation

$$2,750,000 - $3,575,000 COP monthly gross (depending on experience)

What you will do

• Engage in day‑to‑day discussions for both Spanish and English requests, including managing difficult or emotional customer situations, responding promptly to customer needs, soliciting customer feedback to improve service, responding to service requests, and consistently meeting commitments.
• Thoroughly understand every service offering of Symphonic Distribution for improved support performance.
• Suggest solutions to clients – show and enable clients ...