Client Relations Associate at Dominion Securities

Become a key point of contact for Dominion Securities as a Client Relations Associate. In this full-time role, you’ll leverage your problem-solving skills and operational expertise to enhance service quality and client experiences.
As a Service Associate, you will work closely with the Front Office personnel and operations teams. Your responsibilities will include researching inquiries and advocating for service quality while ensuring seamless operations. The role demands exceptional relationship management skills and a proactive approach toward identifying and resolving service-related issues.
Key Responsibilities:
• Act as a Subject Matter Expert for service escalations
• Research inquiries and provide solutions to issues
• Monitor Service Level Agreement performance
• Identify and analyze service quality gaps and trends
• Build relationships with Service Partners across operations
Requirements:
• 4-year degree or equivalent with 3+ years experience
• 1+...