Job Description
THE POSITION: ▪ Responsible for the execution of key business functions within the Order Management department including order processing, call center support and returns processing focused on customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are best achieved by:
▪ Investigation of Overages, Shortages, and Damages into the applicable system
▪ 222 and RGA requests to be handled within given timelines
▪ Handling the client shared mailboxes as assigned
▪ E-mail monitoring and support (responding to Client and Customer inquiries)
▪ Order entry and maintenance
▪ Resolve return credits that require further review before credit can be issued.
▪ Work with other departments on client resolutions/special projects as required.
▪ Maintain applicable client work instructions