Client Onboarding and Service Vice President

Be at the heart of a client service organization that supports merchants and delivers reliable payment experiences. You will lead teams that resolve inquiries, manage escalations, and drive consistent service outcomes. You will partner across business, risk, and technology teams to strengthen controls and improve end-to-end processes. This role offers growth through people leadership, operational strategy, and continuous improvement. Join JPMorganChase to drive measurable impact for clients and colleagues.

As a Vice President, Merchant Services Call Center Operations Manager in the Client Onboarding and Service Solutions Center, you lead day-to-day call center operations and ensure service standards and business objectives are consistently achieved. You set local strategies for sustainable performance by using data, identifying trends, and delivering targeted improvements. You operate in a controlled, regulated environment by maintaining documented procedures and...