Client Experience Associate

On-site - Taguig Fresh Graduate/Student Bachelor Full-time

Job Description

We are seeking a passionate and motivated Client Experience Specialist to serve as the primary point of contact for our clients. In this role, you will be the bridge between our clients and our internal teams, ensuring that clients and patients achieve their goals using our software. Your mission is to drive retention, satisfaction, and growth within our client base, while championing healthcare as a basic human right.

Key Responsibilities

• Onboarding & Implementation: Guide new clients through the setup process to ensure a seamless and positive start with our platform.
• Relationship Management: Build strong, long-term relationships with clients through regular check-ins, business reviews, and proactive communication.
• Customer Advocacy: Act as the voice of the clients internally, gathering feedback to help improve product f...