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Client Contact Senior Consultant

The Openwork Partnership · Swindon, England, United Kingdom

Location
Swindon
Job Type
Full-time
Posted
June 19, 2026

Job Description

The opportunity

This role plays a key part in ensuring adviser adherence to sales processes, FCA principles, and customer outcome standards. You’ll work closely with internal teams and third-party providers to maintain high-quality customer interactions, monitor outcomes, and identify opportunities for continuous improvement.

This role would be suitable for someone with experience as a Business Assessor, Complaints Handler, Quality Assessor etc.

Please note, this is a hybrid role, 3 days a week in our Swindon office.

The benefits:

  • Salary - up to £43,000
  • Bonus scheme - on target bonus - 10%
  • Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
  • Critical illness cover
  • Income protection - 1x salary
  • Death in service - 4x salary
  • 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
  • A rang...

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