Client Care Administrator

My client based in Bellville, Cape Town is currently looking for a Client Care Administrative to join their team on a contract basis.

IT / FINANCE

Responsibilities

• Professionally attend to and manage client complaints received telephonically and via email/mailbox.
• Accurately capture, update, and maintain complaint records on Microsoft D365.
• Investigate, resolve, and escrow complaints in accordance with standard operating procedures and service level agreements.
• Liaise with relevant stakeholders to ensure effective resolution of complaints and continuous service improvement.
• Monitor complaint progress and ensure timely follow-up and closure.
• Provide comprehensive administrative support, including document compilation, information consolidation, reporting, diary management, and record keeping.
• Identify recurring complaint trends and provide feedback to support continuous improvement initiati...