Client Advice Manager at CIBC

Elevate client relations with CIBC as a Client Advice Manager in Woodstock, Ontario. Lead a dedicated team, ensuring exceptional client service while fostering a collaborative environment.

As a key player in CIBC's Personal and Business Banking team, you will coach and develop client service and financial professionals. Your leadership will empower your team to deepen client relationships and resolve issues swiftly. Flexibility in working across multiple banking centres is essential to enhance the client experience.

Key Responsibilities:
• Develop and coach a team of client service professionals
• Drive a high standard of service to deepen client relationships
• Collaborate with Banking Centre Leaders on performance monitoring
• Support conflict resolution and encourage self-service use
• Advocate CIBC values within the community and recruit talent

Requirements:
• Relevant experience in people management and cus...