Location
vancouver
Job Type
Full-time
Posted
July 16, 2026
Job Description
Drive success in client relations as a Credit Counsellor with CIBC in Vancouver. Engage clients directly to discuss repayment solutions and make a positive impact on their financial journey.
In this full-time role at CIBC’s Client Account Management Department, you will connect with clients to explore repayment options for CIBC products. Your expertise will be vital in assessing client needs and providing understanding about their contractual obligations. Your focus on empathy and efficient problem-solving will facilitate strong client relationships.
Key Responsibilities:
• Engage clients in meaningful discussions regarding repayment options
• Respond to incoming and make outbound calls professionally
• Assess client profiles to understand financial challenges
• Provide tailored financial plans to support client goals
• Capture accurate information across multiple systems
Requirements:
• Strong analytical thinking and customer service skills
• Experience i...
In this full-time role at CIBC’s Client Account Management Department, you will connect with clients to explore repayment options for CIBC products. Your expertise will be vital in assessing client needs and providing understanding about their contractual obligations. Your focus on empathy and efficient problem-solving will facilitate strong client relationships.
Key Responsibilities:
• Engage clients in meaningful discussions regarding repayment options
• Respond to incoming and make outbound calls professionally
• Assess client profiles to understand financial challenges
• Provide tailored financial plans to support client goals
• Capture accurate information across multiple systems
Requirements:
• Strong analytical thinking and customer service skills
• Experience i...