Location
monterrey
Job Type
Full-time
Posted
June 19, 2026
Job Description
About the Role
Transplace, an Uber Freight is looking for experienced customer service professionals with a background in the Claims field. Our specialists will work closely with claims adjusters to determine if an OS&D issue should be a claim while providing excellent customer service to our customers.
Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
Coordination of the OS&D Process
Start OS&D report in access database
Get detailed information i.e., type of issue, Item #s, description of product, etc.
Get disposition from customer
Fill out RA if applicable
Follow up until resolution of issue is complete
Position requires extensive us of PC software to conduct analysis, develop reporting and correspond with customers, TSP and other members of the team
Must have the ability to positively interface with customers and TSP personnel ranging from TCs to claims managers
Complete the 24 hours of courses<...
Transplace, an Uber Freight is looking for experienced customer service professionals with a background in the Claims field. Our specialists will work closely with claims adjusters to determine if an OS&D issue should be a claim while providing excellent customer service to our customers.
Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
Coordination of the OS&D Process
Start OS&D report in access database
Get detailed information i.e., type of issue, Item #s, description of product, etc.
Get disposition from customer
Fill out RA if applicable
Follow up until resolution of issue is complete
Position requires extensive us of PC software to conduct analysis, develop reporting and correspond with customers, TSP and other members of the team
Must have the ability to positively interface with customers and TSP personnel ranging from TCs to claims managers
Complete the 24 hours of courses<...