Location
auckland
Job Type
Full-time
Posted
July 18, 2026
Job Description
About the role
He Aha Te Tūranga Lead a team of Claims Team Leaders and their teams to deliver an exceptional experience for nib customers by adopting and integrating an operational excellence framework.
Responsibilities
- Lead the claims function to achieve strategic and operational goals
- Drive performance, operational excellence and continuous improvement
- Ensure payment integrity and accurate claims outcomes
- Coach and develop leaders to build high‑performing teams
- Foster a collaborative, accountable and customer‑focused culture
- Own and optimise end‑to‑end claims and STP processes
- Support Team Leaders to manage performance, KPIs, rostering and compliance
- Lead communication, stakeholder engagement and team alignment
- Manage employee performance and conduct matters
Qualifications
- Strong communication skills and ability to present at all levels of the organ...