Claims Quality Advisor at Definity

Elevate your career as a Claims Quality Advisor with Definity in Waterloo, Ontario. This hybrid role focuses on delivering expert quality assurance insights while enhancing the claims process.
As a senior-level Claims Quality Advisor, you will play a crucial role in advising on quality assurance strategies and their application within various claims lines of business. Your extensive experience in claims handling and understanding of QA standards will guide decision-making, ensuring customer satisfaction and regulatory compliance. You'll also collaborate with the Claims QA Manager to analyze trends and maintain quality excellence across all operations.
Key Responsibilities:
• Conduct complex claim file reviews to frame QA findings
• Analyze and synthesize trends for informed reporting
• Facilitate calibration activities for consistent quality standards
• Provide expert guidance on claims handling issues
• Lead initiatives to enhance QA tools and methodologies
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