Job Description
In this position you will…
…lead end-to-end claims operations and partner management to deliver timely, fair, and compliant claim outcomes. Responsibilities include overseeing claims intake, assessment, and settlement; monitoring third-party administrator (TPA)/vendor performance against SLAs; driving continuous improvement to reduce turnaround time and leakage; and ensuring a consistently high customer experience across all touchpoints.
You will be responsible for…
▪Own end-to-end claims operations (FNOL to settlement) and ensure consistent application of claims handling standards and customer commitments.
▪Manage and monitor claims TAT, quality, and compliance KPIs; perform root-cause analysis and implement corrective and preventive actions.
▪Oversee investigations and complex/escalated claims, ensuring appropriate documentation, fraud controls, and sound decisioning.
▪Partner with underwritin...