Job Description
Claims & Dispute Resolution Lead
Work Setup: Onsite – 100% RTO
Location: BGC Taguig
Shift Schedule: Shifting based on client needs – amenability for night shift
Position Summary
The Claims & Dispute Resolution Lead is responsible for leading the processing of customer stock and delivery claims in Manila, ensuring claims are handled accurately and within agreed timelines while supporting strong stakeholder and customer outcomes.
This role oversees service performance, issue resolution, team leadership, and escalation management across the distribution claims process. The position also helps drive closure of aged cases in partnership with warehouses, Sales, and other stakeholders.
Key Responsibilities
Operational Delivery
• Lead day-to-day processing of customer stock and ...
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